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Delivery and Returns

Delivery

We offer FREE UK Two-day Delivery Including Tracking & Signed For services as standard. Dispatch time is typically same day however please allow 1-3 days for dispatch over weekends.

Generally all items are held in stock, however in peak periods there may be a short delay whilst additional stocks are in transit. We apologise for any inconvenience this may cause, and will do everything possible to get your order to you as soon as possible.

Whilst every effort has been made to portray items accurately, slight variations may occur. All products on our website comply with the appropriate safety and consumer regulations.

If an item you have selected is out of stock, we will contact you to let you know.

We deliver to UK and Europe only.

Orders are despatched via quality, insured carriers.

UK orders are usually despatched via recorded delivery service, with normal delivery within 7 days (please allow up to 30 days though). Delivery is FREE to Mainland UK destinations for orders over £100. Delivery costs are calculated for delivery to Mainland UK only. If delivery is required to Non-Mainland UK destinations, please contact us to discuss delivery costs. We will always contact you with a revised delivery cost if it is different to the calculated cost.

European orders are usually sent via airmail (not surface) and are delivered within 30 days. Delivery costs are to Mainland Europe only. If delivery is required to Non-Mainland European destinations, please contact us to discuss delivery costs. We will always contact you with a revised delivery cost if it is different to the calculated cost.


Post and Packing

Our postage rates are shown during the checkout process


Cancellations

Consumer Protection (Distance Selling) Regulations allow consumers 7 working days to cancel an order from receipt of the order from the seller.


Returns

Please telephone us on 07976 363 102, email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us via email or letter within 7 working days of receipt of the goods, advising us of your wish to return the products, quoting your order or reference number and the reason for the return. Goods may be returned for a full refund up to 30 days after receipt of the order providing notice of return was made within 7 working days of receipt of the goods. We can only accept goods back that are complete, unused and in 'as new' condition. Goods must be returned in the original box, complete with packing and accessories (if applicable) at the customer's expense. A refund for the goods will only be made to the card on which the order was taken. It is, of course, the responsibility of the customer to ensure that all returned items are appropriately packaged, as we cannot be held responsible for goods damaged in return transit. Customers should obtain proof of posting from their chosen carrier.


Faulty Goods

All goods are thoroughly checked before despatch. However, should there be a problem, Midlands Clothing Ltd will replace faulty goods with an identical replacement item or your money will be refunded if the item is no longer available. Faulty items must be returned to us in their original, undamaged packaging within 14 days of receipt. All returned items must be securely packaged and a certificate of posting must be obtained from the carrier. Please telephone us on 07976 363 102, email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us within 14 days of receipt of the goods, advising us of your wish to return the products, quoting your order or reference number and the nature of the fault.


Returns Address

229 Church Hill Road
Birmingham
B20 3PH